Incident
- Make Safe
- FNOL
- Lodge Claim
- Tow
- Repairer Allocation
- Onsite quote booking
Insurance Claim Management
- Insurance claims lodgement
- Insurance claims management
- Determination of over/under excess
- Allocation to insurers preferred repairers
- Payment of insurance excess direct to repairers
- Comprehensive and consolidated reporting so both sub excess and insurance repair details
Quote
- Ensure vehicle reaches repairer
- Repairer quotes
- All quote details sent to insurer
Assess and Authorise
- Assessor assesses (if required)
- Repair authorisation provided
Repair
- Arrange repair date
- Arrange hire car
- Ensure vehicle reaches repairer
- Repairs
- Manage any supplementaries
- Assess any supplementaries
- Manage any delays
- Manage pickup
- Manage hire car return and ensuring it doesn’t exceed limit
Close and Report
- Review of experience
- Payment of Repairer
- Payment of hire car
- Payment of tow
- Reporting
- Third party claim management